S-05Solutions
After closeout, we still answer.
Remote support for video retrieval and credential management, service on the systems we installed, and a clean takeover path for systems another integrator left behind.
SHT-02In scope
What is in scope, line by line.
The lines below become lines in your written scope, with exclusions listed just as clearly.
- SV-01Remote video retrievalFootage found and exported when an incident needs it.
- SV-02Remote credential managementAccess added, changed or removed without a site visit.
- SV-03Service callsOn-site repair and adjustment of the systems we installed.
- SV-04System takeoverInventory, documentation and cleanup of a system another integrator left.
- SV-05Repair and installation contractsOpen-end work for agencies, like Broward County's CCTV contract.
- SV-06Records kept currentAs-builts and device lists updated when the system changes.
SHT-03Takeover
Their cabinet. Our cabinet.
The same access control cabinet, before and after a Smartech takeover. Real job photos; the client's identity is withheld.
SHT-04How it connects
Support is easier when records are real.
Smartech offers remote support services for video retrieval and credential management. When a system needs hands on site, the as-built drawings and programming records we handed over are what the technician works from, which is why we write them for the next person, not for the file.
Taking over from another integrator starts with an audit of what is there. The first 30 days of a takeover.
“If I need them, I want to be able to get ahold of them.”
Industry voices quoted from published interviews. They describe what buyers ask of integrators; they are not reviews of Smartech.
SHT-05Questions
Asked before the first call.
Will you support a system you did not install?
Yes, after an audit. We inventory the system, document it and tell you in writing what we can support as is and what needs work first.
How fast do you respond?
Response terms are written into your service agreement, so they are something you can hold us to, not a line on a website.